Introduction
a. This privacy policy outlines how we collect, use, and process your personal data when you visit our website or make a purchase. We are committed to ensuring that your privacy is protected.
b. By visiting our website and/or purchasing products or services from us, you agree to the collection, use, and disclosure of your personal data in accordance with this privacy policy.
Personal Data We Collect
a. Personal Data refers to any information about an individual from which that person can be identified. It does not include anonymized data (data where your identity has been removed, e.g., your IP address).
b. The types of personal data we may collect from you include:
- Contact Data: First and last name, email address, billing address, shipping address, and phone number.
- Profile Data: Username and password you may set for creating an online account.
- Communication Data: Any communications we exchange with you, including messages sent through email, social media platforms (Facebook, Instagram, WhatsApp), and our website.
- Transactional Data: Details of purchases you make on our website, including order numbers, transaction history, and payment details.
How We Use Your Personal Data
We collect and use your personal data to:
- Provide Services: Deliver the products or services you have purchased and manage your orders.
- Respond to Inquiries: Address any questions, requests, or issues you raise through our website or customer service.
- Improve Website and Services: Analyze and improve the functionality, content, and performance of our website and services.
- Fraud Prevention: Detect and manage risks related to fraudulent or illegal activities.
- Legal Compliance: Comply with legal obligations such as financial regulations.
- Marketing: Send targeted advertisements, newsletters, and service updates based on your preferences.
- Dispute Resolution: Handle any disputes or issues that may arise.
Who We Share Your Personal Data With
We may share your personal data with trusted third parties to provide our services, including:
- Financial Institutions and Payment Processors: Banks, credit card networks, and payment service providers who facilitate your transactions.
- Courier and Delivery Services: Third-party shipping companies responsible for delivering your orders.
- Third Parties Authorized by You: Any other third parties whom you have specifically authorized to receive your personal data.
How We Protect Your Personal Data
We take the security of your personal data seriously and have implemented a variety of measures to protect it:
- Access Control: We limit access to your personal data to employees and contractors who need it to perform their jobs.
- Encryption: Confidential data is transmitted using SSL encryption to ensure secure transmission.
- Security Protocols: We maintain appropriate physical, technical, and administrative measures to safeguard against unauthorized access, alteration, loss, or misuse of your personal data.
- Breach Procedures: In case of a data breach, we will notify you and any relevant regulatory authorities as required by law.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This may include:
- Active Account: Keeping your data as long as your account is active to provide services.
- Legal Obligations: Retaining data for compliance with legal, accounting, and regulatory requirements.
- Dispute Resolution: Holding onto your data for the resolution of disputes or legal claims.
Once your data is no longer needed for these purposes, it will be securely deleted or anonymized.
By adhering to this privacy policy, we aim to protect your privacy and personal data throughout your interaction with our website. If you have any concerns about how we handle your data, feel free to contact us.